An Annual Maintenance Contract turns servicing from something you remember into something that happens. You agree the scope, the visit frequency and the cost once; after that the visits are scheduled and documented, and you stop discovering faults through complaints.
Three ways clients structure cover
These are the shapes an agreement usually takes, not fixed packages. Scope and cost are set against your equipment list, unit count and opening hours — we will not quote a figure before we know those.
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Scheduled checks
Lower-usage sites
- Planned visits at an agreed interval
- Inspection and adjustment across all units
- Lubrication and consumables
- Written report after each visit
- Parts and callouts quoted as needed
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Scheduled plus callouts
Most commercial sites
- Everything in scheduled checks
- Reactive callouts included within the term
- Priority over non-contract sites
- Consumable wear parts covered
- Out-of-hours attendance where agreed
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Full cover
Clubs and multi-site operators
- Everything above
- Defined parts allowance in the agreement
- Higher visit frequency for cardio
- Asset register kept per site
- One agreement across multiple locations
The terms, in plain language
AMC
Annual Maintenance Contract. A fixed-term agreement covering scheduled servicing, and depending on the level, reactive attendance and parts.
Preventive maintenance
Planned work to stop failures happening — adjusting, lubricating and replacing wear parts before they break.
Reactive callout
An unplanned visit because something has already failed. Included at some cover levels, chargeable at others.
Consumables
Parts expected to wear out with use — belts, cables, bushings, upholstery, lubricant.
Asset register
A list of every unit on site with make, model, serial and service history. What makes multi-site cover manageable.
Service report
The written record of what was checked, what was adjusted and what needs attention. Your evidence for insurance and duty of care.
Why sites without cover cost more
A cable replaced when it starts to fray is a consumable. The same cable left until it snaps can damage the stack, take the station out of use for weeks while parts are sourced, and in the worst case injure someone.
The same applies to treadmill belts and decks: a belt replaced on schedule is routine, a belt run to destruction usually takes the deck with it and sometimes the motor.
Frequently asked questions
What does an AMC cost?
It is priced against your equipment list, the number of units, your location and how often you need visits. Send us those and we will quote properly. Anyone quoting a figure before seeing your asset list is guessing.
Can you cover equipment bought elsewhere?
Yes. Send the makes, models and unit count and we will confirm what we can cover. Parts availability for older or obscure brands is usually the deciding factor.
How many visits a year should we have?
It follows usage. Hotel and corporate gyms commonly sit at quarterly; busy clubs need more frequent attention on cardio specifically; schools often work termly. See Maintenance for the intervals we normally recommend by site type.
Do we get documentation?
Yes — a written report per visit recording what was checked and what needs attention. For schools, hotels and workplaces that record matters as much as the work itself.
Can one contract cover several properties?
Yes, and for operators and developers it is the sensible route — one agreement, an asset register per site, and consistent intervals. Start at Business Enquiries.
What happens when the contract ends?
We review the asset register with you, flag anything approaching end of life, and requote for the next term. Nothing renews silently without you seeing the scope again.
Related
Get an AMC quoted
Send your equipment list or asset register, unit count, location and opening hours. We will propose a scope, an interval and a price.
